Customer Support
At Transport Help, we understand that you may encounter issues or have questions about your account, card, or our services. Our dedicated customer support team is here to assist you with any card-related issues, recharge problems, or general inquiries you may have.
How We Can Help
- Card activation and registration
- Balance inquiries and top-up assistance
- Troubleshooting recharge problems
- Lost or stolen card reporting
- Account management support
- General information about our services
Our team of experienced professionals is committed to providing you with prompt and efficient support to ensure your transport experience in the UAE is smooth and hassle-seamless. Whether you need help with a quick top-up or have questions about your account, we're here to assist you anytime, anywhere.
Frequently Asked Questions
You can recharge your transport card through our mobile app, website, or at any of our authorized recharge stations across the UAE. Simply select the amount you wish to top up and follow the prompts to complete the transaction.
If your card is not working, first check your balance to ensure you have sufficient funds. If the issue persists, please contact our customer support team, and we'll help you troubleshoot the problem or arrange for a replacement card if necessary.
Yes, you can request a refund for unused balance on your transport card. Please contact our customer support team with your card details and reason for the refund request. We'll guide you through the refund process and assist you accordingly.